# MonkeyChat — Full Product Description

> AI-powered WhatsApp agent that handles inbound service requests, creates tickets, estimates costs, and books appointments for craftsmen — 24/7.

## Overview

MonkeyChat is a SaaS product built for craftsmen and trade businesses in Germany — plumbers, electricians, heating technicians, and similar service providers. It connects to a business's WhatsApp number and acts as an AI-powered front desk, handling every inbound customer inquiry automatically.

## The Problem

Craftsmen lose customers because they can't answer the phone while on a job. Calls go to voicemail, texts sit unread for hours, and leads move on to the next business. Evenings, weekends, and holidays are completely unserved.

## How It Works

1. **Customer messages via WhatsApp** — A homeowner describes their issue (leaking pipe, broken heater, electrical fault) through a normal WhatsApp message.

2. **AI agent collects details** — The agent conducts a natural conversational intake. It asks follow-up questions, accepts photos and voice notes, assesses urgency, and provides an instant cost estimate. No forms, no apps to install — just WhatsApp.

3. **Ticket created & appointment booked** — A structured service ticket is generated with all details. An appointment is booked in the craftsman's calendar. Both the craftsman and customer receive confirmations.

The entire process — from first message to confirmed booking — takes approximately 3 minutes.

## Key Features

- **Conversational intake** — Natural WhatsApp conversation that collects problem details, photos, voice notes, and urgency assessment without any forms.
- **Auto-generated tickets** — Every conversation produces a structured service ticket with all collected details, category, urgency level, and cost estimate.
- **AI cost estimates** — Instant ballpark estimates based on service category, urgency, and historical data, setting the right expectations upfront.
- **Dynamic scheduling** — Checks real availability and books appointments directly into the craftsman's calendar with no back-and-forth.
- **24/7 availability** — Handles messages around the clock including evenings, weekends, and holidays. Zero missed leads.
- **Media support** — Accepts and processes photos, voice notes, and text messages from customers.

## Performance

- Response time: under 30 seconds
- Intake completion rate: 95%
- Intake to booking: approximately 3 minutes
- Missed leads: zero (every message is handled)

## Pricing

€49 per month. One plan with everything included. No tiers, no hidden fees, no setup costs. Cancel any time.

Everything included:
- Unlimited WhatsApp conversations
- AI-powered customer intake
- Automatic ticket creation
- Instant cost estimates
- Appointment booking
- Photo & voice note support
- 24/7 availability
- Dashboard access

## Target Market

Craftsmen and trade businesses in Germany, including:
- Plumbers (Klempner/Sanitär)
- Electricians (Elektriker)
- Heating technicians (Heizungstechniker)
- General handymen and trade service providers (Handwerker)

## Technical Details

- Platform: Web-based SaaS
- Integration: WhatsApp Business API
- AI: Powered by large language models for natural language understanding
- No customer-side app installation required — works entirely through WhatsApp

## Links

- Website: https://monkeychat.de
- Pricing: https://monkeychat.de/pricing
- Sign up: https://monkeychat.de/sign-up
- Log in: https://monkeychat.de/sign-in